BIRMA.LV TERMS OF USE AND DISTANCE CONTRACT TERMS
Version effective from 27 September 2026
1. GENERAL PROVISIONS
1.1. The online store Birma.lv is operated by:
SIA “Birma PETS Services”
Registration No.: 40103985298
VAT Registration No.: LV40103985298
Legal address: Vecmīlgrāvja 1. līnija 45–18, Riga, LV-1015, Latvia
Goods collection, returns and customer service address: Matīsa iela 64, Riga, LV-1009, Latvia
Phone: +371 20238238
E-mail: [email protected]
hereinafter — the Seller.
1.2. These terms of use and distance contract terms (hereinafter — the Terms) set out the procedure for placing orders for goods and concluding distance contracts in the online store Birma.lv.
1.3. A person who places an order on Birma.lv is hereinafter referred to as the Buyer.
1.4. A natural person who purchases goods for a purpose not related to their business or professional activity is, within the meaning of these Terms, a Consumer.
1.5. Sections of the Terms regarding the consumer’s right of withdrawal, statutory rights in the event of non-conforming goods, and other rights specifically provided for consumers in legislation apply only to Consumers.
1.6. If the goods are purchased by a legal person or a natural person for the needs of their business or professional activity, the special consumer rights set out in the Consumer Rights Protection Law do not apply to them, unless legislation provides otherwise.
1.7. By placing an order on Birma.lv, the Buyer confirms that before placing the order they have familiarized themselves with these Terms, the information about the specific goods, the price, delivery conditions and other pre-contractual information.
1.8. Latvian legislation in force applies to the distance contract, including the Consumer Rights Protection Law and Cabinet of Ministers Regulation No. 255 “Regulations on Distance Contracts”.
2. INFORMATION ABOUT GOODS
2.1. For each product, Birma.lv provides the Buyer with information about its main characteristics to the extent necessary, taking into account the type of the specific product and the information provided to the Seller by the manufacturer or supplier.
2.2. The product description, composition, volume, size, technical parameters, conditions of use and other information essential for the specific product are indicated in the product description or in another place available to the Buyer before placing the order.
2.3. Product images are for informational purposes. The manufacturer may change the product packaging design, labeling or other non-essential visual elements without changing the essential characteristics, composition or quantity of the product.
2.4. If, before fulfilling the order, the Seller becomes aware that the actual product differs materially from the information indicated on Birma.lv, the Seller informs the Buyer and makes material changes to the order only with the Buyer’s consent.
3. PRICES AND DISCOUNTS
3.1. Product prices on Birma.lv are indicated in euros (EUR), including value added tax according to the VAT rate applicable to the specific product, if VAT is applicable.
3.2. Delivery costs are not included in the product price unless clearly stated otherwise for the specific product or offer.
3.3. Delivery costs and delivery methods available to the Buyer are indicated in the Birma.lv section “Delivery” and/or during checkout before order confirmation.
3.4. Before confirming the order, the Buyer is shown the total amount payable, including the price of the goods and applicable delivery or other additional costs.
3.5. The price applicable to the order is the price indicated and confirmed by the Buyer at the time the order is placed.
3.6. Prices on Birma.lv may differ from prices in the Seller’s physical stores, and separate pricing or discount conditions may apply to professional customers.
3.7. The Seller may change product prices and offers, but changes do not affect distance contracts already concluded.
3.8. If a price reduction or discount is announced, the original price is indicated in accordance with the applicable legislation on price indication. Unless an exception is provided by law, the original price is the lowest price offered by the Seller to consumers for the respective product during the last 30 days before the price reduction.
4. PLACING AN ORDER AND CONCLUDING A DISTANCE CONTRACT
4.1. The Buyer selects the product, its quantity, delivery and payment method and submits the order using the ordering procedure offered by Birma.lv.
4.2. Before final submission of the order, the Buyer has the opportunity to review and, if necessary, correct the information provided in the order.
4.3. Submitting an order is the Buyer’s offer to conclude a distance contract.
4.4. An automatic electronic notification of receipt of the order confirms that the order has been received in the Seller’s system. Unless clearly stated otherwise in the notification, such an automatic notification in itself is not confirmation that the Seller has accepted the order for fulfillment.
4.5. The Seller checks the availability of the ordered goods and other conditions for fulfilling the order.
4.6. The distance contract is deemed concluded when the Seller sends the Buyer an order confirmation confirming acceptance of the order for fulfillment, or otherwise unequivocally confirms acceptance of the order.
4.7. If, before accepting the order, it is necessary to change the quantity of goods, replace the goods, change the price, delivery method or another material condition of the order, the Seller informs the Buyer and makes changes only after the Buyer’s consent.
4.8. The Seller provides the Consumer with confirmation of the distance contract and the pre-contractual information required by law on a durable medium, for example by sending it to the e-mail address indicated by the Consumer.
4.9. If placing the order entails an obligation to pay, the order confirmation button or other function is labeled in an unambiguous manner so that the Buyer clearly understands that the order entails an obligation to pay.
5. AVAILABILITY OF GOODS AND ORDER FULFILLMENT
5.1. Information about product availability is indicated on Birma.lv, however in some cases the actual warehouse situation may change before the information is technically updated.
5.2. If the ordered product is not available, the Seller informs the Buyer without undue delay.
5.3. The Seller may not replace the ordered product with another product without the Buyer’s consent.
5.4. If the Buyer does not agree to the proposed replacement or other changes to the order, the relevant part of the order is cancelled and the amount paid for the undeliverable product is refunded.
5.5. For goods ordered from the manufacturer or supplier after the Buyer’s order, the specific estimated delivery time is indicated in the product description, during checkout or in the order confirmation sent to the Buyer.
6. PAYMENT
6.1. Depending on the payment methods available on Birma.lv at the relevant time, the order may be paid for:
by payment card online;
by bank transfer;
by bank card or in cash upon receiving the order at the Seller’s store, if such a payment method is offered for the specific order;
using another payment solution offered by Birma.lv during checkout.
6.2. When paying by bank transfer, the payment must be made within the deadline indicated on the invoice. If no other deadline is set on the invoice, it must be paid within three days from the date of issue of the invoice.
6.3. If payment is not received within the specified period, the Seller has the right to cancel the unpaid order.
6.4. Seller’s bank account:
AS “Swedbank”
SWIFT/BIC: HABALV22
Account: LV32HABA0551041602644
6.5. When making a bank transfer, the invoice or order number must be indicated in the payment purpose.
7. DELIVERY AND RECEIPT OF THE ORDER
Current delivery methods, delivery countries, carriers, prices and estimated delivery times are indicated in the Birma.lv section “Delivery” and/or are shown to the Buyer during checkout. The delivery conditions and price indicated to the Buyer and confirmed by the Buyer during checkout apply to the specific order.8. TITLE
8.1. Title to the goods passes to the Buyer after full payment of the purchase price, unless legislation or the parties’ agreement provides otherwise.
9. CONSUMER’S RIGHT OF WITHDRAWAL
9.1. The Consumer has the right to withdraw from the distance contract within 14 days without giving any reason, except in cases provided for by law where the right of withdrawal does not apply.
9.2. The withdrawal period is calculated:
a) from the day the Consumer or a third party indicated by the Consumer, who is not the carrier, has acquired possession of the goods;
b) if several goods are ordered in one order and delivered separately — from the day of receipt of the last good;
c) if the goods are delivered in several lots or parts — from the day of receipt of the last lot or part;
d) in the case of regular delivery of goods — from the day of receipt of the first good.
9.3. To exercise the right of withdrawal, the Consumer must unambiguously inform the Seller of the decision to withdraw from the contract before the end of the withdrawal period.
9.4. The Consumer may use the withdrawal form available on Birma.lv or submit another unambiguous statement, indicating information that allows identification of the order and the Consumer.
9.5. The notice may be sent to the e-mail address [email protected] or submitted to the Seller in another manner permitted by law.
9.6. The Consumer is obliged to keep proof that the withdrawal notice was sent within the specified period.
10. RETURN OF GOODS WHEN EXERCISING THE RIGHT OF WITHDRAWAL
10.1. After submitting the withdrawal notice, the Consumer, without undue delay but no later than within 14 days, sends or hands over the goods to the Seller.
10.2. Return address:
SIA “Birma PETS Services”
Matīsa iela 64
Riga, LV-1009
Latvia
10.3. When exercising the right of withdrawal, the Consumer bears the direct costs of returning the goods, except where the Seller has agreed to bear them or legislation provides otherwise.
10.4. The Consumer may inspect the goods to the extent that would be possible in a normal physical store in order to ascertain the nature, characteristics and functioning of the goods.
10.5. The Consumer is liable for any diminished value of the goods if the goods have been used more than necessary to ascertain their nature, characteristics and functioning.
10.6. Keeping the original packaging is recommended, as it helps ensure safe transportation of the goods and verification of completeness; however, the absence of the original packaging in itself does not deprive the Consumer of the statutory right of withdrawal.
10.7. The Consumer should, where possible, return the goods together with all accessories, documentation and parts of the set that were delivered with the goods.
11. REFUND IN CASE OF WITHDRAWAL
11.1. When exercising the right of withdrawal, the Seller, without undue delay but no later than within 14 days from the day the Consumer’s notice of withdrawal from the contract is received, refunds the Consumer the relevant payments, including the initial standard delivery costs.
11.2. If the Consumer has chosen a delivery method that is more expensive than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs resulting from choosing the more expensive delivery method.
11.3. The Seller is entitled to withhold the refund until:
a) the Seller has received the returned goods; or
b) the Consumer has provided proof that the goods have been sent back,
depending on which of these events occurs first.
11.4. Such withholding does not apply if the Seller has offered to collect the goods itself.
11.5. The refund is made using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed to another refund method.
11.6. No additional fee is charged to the Consumer for the refund.
12. CASES WHERE THE RIGHT OF WITHDRAWAL DOES NOT APPLY
12.1. The Consumer may not exercise the right of withdrawal in the cases specified by law, including if:
a) the goods are made to the Consumer’s specifications or are clearly personalized;
b) the goods deteriorate quickly or have a short expiry date;
c) the Consumer has opened the packaging of sealed goods which, for health protection or hygiene reasons, cannot be returned after opening;
d) due to their nature, the goods have become inseparably mixed with other items after delivery;
e) the packaging of a sealed audio recording, video recording or computer software has been opened;
f) the supply of digital content not supplied on a tangible medium has begun, if the statutory preconditions for the Consumer to lose the right of withdrawal have been met;
g) another exception to the right of withdrawal provided for in Cabinet of Ministers Regulation No. 255 applies.
12.2. If an exception to the right of withdrawal applies to a specific product, the relevant information is, where possible, also indicated in the product description or before placing the order.
13. GOODS NOT CONFORMING TO THE CONTRACT
13.1. The Consumer has statutory rights to submit a claim to the Seller regarding goods not conforming to the contract within two years from the day of delivery of the goods.
13.2. The Consumer submits the claim at least within two months from the day they discovered the non-conformity of the goods.
13.3. In the case of goods not conforming to the contract, the Consumer is first entitled to choose:
a) free remedy of the non-conformity of the goods, i.e., repair; or
b) free replacement of the goods with goods conforming to the contract,
except where the chosen remedy is impossible or, under the law, disproportionate.
13.4. Repair or replacement is carried out free of charge, within a reasonable time and without significant inconvenience to the Consumer.
13.5. In cases provided for by law, the Consumer has the right to request a proportionate price reduction or termination of the contract and a refund of the amount paid for the goods.
13.6. If the non-conformity is minor, the right to request termination of the contract applies in accordance with the restrictions set out in the Consumer Rights Protection Law.
13.7. For non-conforming bulky goods and goods weighing more than 10 kilograms, in cases provided for by law, the Seller arranges transport at its own expense for the purpose of repair, replacement or termination of the contract.
13.8. The right of withdrawal and rights relating to goods not conforming to the contract are two different consumer protection mechanisms. The expiry of the 14-day withdrawal period does not deprive the Consumer of the right to submit a claim regarding goods not conforming to the contract.
14. STATUTORY RIGHTS AND COMMERCIAL GUARANTEE
14.1. The Consumer’s statutory rights relating to goods not conforming to the contract are not a commercial guarantee and do not depend on whether the manufacturer or the Seller offers an additional commercial guarantee for the goods.
14.2. If a commercial guarantee is offered for the goods, its terms, duration, guarantor and the procedure for submitting a claim are provided to the Consumer in plain and intelligible language on a durable medium no later than at the time of delivery of the goods.
14.3. A commercial guarantee does not limit or отменяет the Consumer’s rights provided for by law.
Manufacturer’s durability commercial guarantee
14.4. If the manufacturer offers, free of charge, a commercial guarantee for a specific product regarding durability that:
covers the entire product; and
is longer than two years,
and the manufacturer has made this information available to the Seller, Birma.lv informs the Consumer accordingly in line with legal requirements.
14.5. In such cases, the EU harmonized GARAN label is used for the respective product and the duration of the manufacturer’s durability commercial guarantee is indicated.
14.6. The GARAN label does not replace the Consumer’s statutory rights and applies only to goods for which the statutory prerequisites for its use have been met.
15. GOODS WITH DIGITAL ELEMENTS AND SOFTWARE UPDATES
15.1. If goods with digital elements, digital content or a digital service are sold, the Seller provides, before concluding the contract, the information required by law about its functionality, compatibility and interoperability, insofar as such information is known to the Seller or should reasonably be known.
15.2. If the manufacturer or the digital service provider has provided the Seller with information about the minimum period during which software updates will be provided, Birma.lv indicates this information for the respective product or in another clearly accessible place before placing the order.
15.3. The software update period may be indicated as a specific calendar date or a specific period of time.
15.4. For goods with digital elements, the Buyer must follow the manufacturer’s instructions regarding installation of necessary software updates, including security updates.
15.5. The rights and obligations of the Seller and the Consumer regarding necessary updates are determined in accordance with the Consumer Rights Protection Law.
16. REPAIRABILITY INDEX, SPARE PARTS AND REPAIR
16.1. If a repairability index applies to a specific product category under EU or Latvian legislation, Birma.lv indicates the repairability index of the respective product before concluding the contract.
16.2. If the repairability index does not apply to the specific product and the manufacturer has made the relevant information available to the Seller, the product may include information about:
availability of spare parts;
spare parts necessary to maintain the product’s conformity with the contract;
approximate costs of spare parts;
procedure for ordering spare parts;
limitations on repair;
availability of maintenance and repair instructions;
availability of authorized service or another repair service, if such information is available.
16.3. Information about spare part prices is for informational purposes only unless stated otherwise in the specific offer, as actual spare part prices may change.
16.4. Information about spare part availability or repair options in itself is not a promise by the Seller to ensure unlimited availability of the specific parts, unless the Seller or the manufacturer has undertaken such an obligation.
16.5. The provisions of this section do not limit the Consumer’s statutory rights in the event of goods not conforming to the contract.
17. EU NOTICE ON THE CONSUMER’S STATUTORY RIGHTS
17.1. Birma.lv provides the EU harmonized notice on the Consumer’s statutory rights regarding goods not conforming to the contract.
17.2. The harmonized notice is used in the form prescribed by law and may not be replaced by a graphic or textual version developed by the Seller.
17.3. The purpose of the harmonized notice is to inform the Consumer that they have at least two years of statutory rights regarding goods not conforming to the contract.
18. COMPLAINTS AND CLAIMS
18.1. Questions, complaints and claims regarding orders or goods may be submitted to:
SIA “Birma PETS Services”
Matīsa iela 64, Riga, LV-1009
E-mail: [email protected]
Phone: +371 20238238
18.2. In a written submission it is recommended to indicate:
the Buyer’s first name and surname;
contact information;
the order number or the number of the purchase document;
the essence of the claim;
the desired solution;
if necessary, attach photographs or other documents substantiating the claim.
18.3. An electronic signature is not required for an electronically submitted Consumer application unless legislation provides otherwise in the specific case.
18.4. The Seller provides the Consumer with a written response to the submission within 15 business days from the day of receipt, if no agreement on fulfilling the claim has been reached within that time.
18.5. If, for objective reasons, it is not possible to provide a response within 15 business days, the Seller informs the Consumer in writing of the reason for the delay and indicates a reasonable time limit for providing the response.
18.6. If the Seller considers the Consumer’s claim unfounded, the refusal is substantiated.
19. DISPUTE RESOLUTION
19.1. The Seller and the Buyer first try to resolve any dispute that has arisen through mutual negotiations.
19.2. If a dispute between the Consumer and the Seller cannot be resolved through negotiations, the Consumer may use the out-of-court dispute resolution options provided for by law.
19.3. The Consumer has the right to обратиться to the Consumer Rights Protection Centre (CRPC) and, if the applicable prerequisites are met, request that the dispute be referred for consideration to the Consumer Dispute Resolution Commission or another competent out-of-court dispute resolver in the relevant field.
19.4. Information about out-of-court dispute resolvers and the dispute resolution procedure is available on the website of the Consumer Rights Protection Centre.
19.5. Out-of-court dispute resolution does not limit the Consumer’s right to bring an action in court in accordance with the procedure provided for by law.
20. PROCESSING OF PERSONAL DATA
20.1. The Buyer’s personal data are processed for placing and fulfilling orders, administering payments, delivering goods, fulfilling accounting and legal obligations, customer service and other lawful purposes.
20.2. Personal data necessary for fulfilling the order may be transferred to payment service providers, carriers, accounting, IT and other service providers, as well as state authorities or other persons if required by law or necessary to protect the Seller’s legitimate rights.
20.3. Detailed information about personal data processing, legal bases, retention periods, data recipients and the data subject’s rights is available in the Birma.lv Privacy Policy.
20.4. The Privacy Policy applies together with these Terms.
21. INTELLECTUAL PROPERTY
21.1. The content of Birma.lv, including texts, photographs, graphic materials, design elements, logos and other content, insofar as it belongs to the Seller or is used with the permission of the rights holder, is protected in accordance with intellectual property law.
21.2. Use of Birma.lv content for commercial purposes, copying or republication without the permission of the rights holder is not permitted, except in cases provided for by law.
22. SELLER’S LIABILITY
22.1. The Seller is liable for performance of its obligations in the manner and to the extent provided for by the laws of the Republic of Latvia and applicable EU legislation.
22.2. No provision of these Terms shall be interpreted as the Consumer waiving rights granted to them by law or as limiting the Seller’s liability in cases where such limitation is not permitted by law.
23. APPLICABLE LAW
23.1. Latvian law applies to the distance contract, without prejudice to the mandatory protective provisions applicable to the Consumer arising from EU law or mandatory provisions of another country’s law.
23.2. Disputes are examined by the competent court in accordance with applicable legislation.
24. AMENDMENTS TO THE TERMS
24.1. The Seller is entitled to amend these Terms to adapt them to changes in legislation, changes in Birma.lv operations or other objectively justified circumstances.
24.2. The new version of the Terms is published on Birma.lv.
24.3. The version of the Terms in force at the time of placing the order and concluding the distance contract applies to the specific order. Later amendments to the Terms do not ухудшают the conditions of a distance contract already concluded.
25. CONTACT INFORMATION
SIA “Birma PETS Services”
Reg. No.: 40103985298
VAT No.: LV40103985298
Legal address: Vecmīlgrāvja 1. līnija 45–18, Riga, LV-1015
Customer service and returns: Matīsa iela 64, Riga, LV-1009
Phone: +371 20238238
E-mail: [email protected]
Birma.lv